Please, use the feedback section of our website:. Hello Giocondala, We're very sorry to hear about your experience. Anyone who wants to use the services of this carrier as a last resort, you know you can lose money and health hoping for not high-quality. And I will prefer a company that cares about its passengers and tries to convey important information in a more vivid way. Next time I prefer not to use the service of this company. The company did not suffer any damage to itself, but I had to get to the train station and buy a train ticket. The support service also informed me that all the information is indicated in my ticket, but I have a screenshot that there is a stop in the ticket at the old place where I was waiting for the bus. Well, the only answer to all my requests was that I had to somehow guess myself that the stop would be postponed. I contacted the support service and I had to stand in the cold for an hour figuring out all the circumstances of this case. Later it turned out that in connection with the marathon in the city, they decided to postpone the stop and did not notify the passengers who bought a ticket and thought that the stop would be at the old place. I came to the bus stop in advance, but by the appointed time the bus was not at the stop and several people had accumulated who also did not understand what was going on. Last week I ran into such a problem when I bought a ticket from Philadelphia to New York. The application works correctly, but the company as a carrier is very bad. ![]() Just don’t pay the extra for assigned seating unless you want an awkward ride if you chose to say something. It’s affordable and it gets you to your destination. Will I ride again with FlixBus? Of course. Also, the bus is not too clean, the floors have a lot of dust and hair pilled up under the seats. I chose not to say anything because I try to avoid confrontation so I thought It would have been nice for the driver to tell the person that it’s time to give up the seat for those that paid for assigned seating. I tell the bus driver my seat number, and he tells me, “You can just sit next to her”, pointing at the person that had taken my assigned seat. I chose a window seat because that’s what I enjoy. Also, I paid the extra amount (Not much) to choose a seat. The bus arrived 20 min late, it would be nice to get notifications letting us know this, especially for those new to this and the pick up location is not specified. Reason for me giving it 4 and not 5 stars is because it is somewhat unorganized. More information about our services on the bus and train can be found in our FAQs.ĭoesn’t it sound Flix-tastic? See you on board! With every FlixTrain ticket, you are guaranteed a seat free of charge, private power outlets, toilets on board and a high-speed ride to your destination! During the trip, you can use our free Wi-Fi and buy some snacks and drinks from our drivers. With FlixBus, you are guaranteed a seat with a comfortable and adjustable backrest, extra legroom, and, of course, we have toilets on board. You can find more information concerning rules and costs in our FAQs. Our bus drivers and train staff are happy to help you stow them away. ![]() Bicycle spaces are also available – just choose the option you need during the booking process. Unlike flights or other means of transportation, you can easily and affordably bring more luggage with you on the bus or train by purchasing additional luggage. Very important: don’t forget to allow push notifications!Įvery ticket includes 1 free handbag on board and 1 free suitcase/travel bag. Important information, such as delays or changes concerning the trip, will be shared with you via push notification or a text message, so you won’t miss any information. You can access your trip information and ticket anytime and follow the location of your bus or train easily. You have access to special offers only available through the app Your app is your ticket - no need to print anything The advantages of booking through the app: For bookworms who’d like more details, here are some tips to get you started.Ĭhoose your desired connection, enter your passenger information, choose your preferred payment method, and pay for your ticket. ![]() Travelling with FlixBus and FlixTrain is easy! Just download the free app and give it a try. *Train trips are available in Germany and Sweden Book cheap bus and train* tickets for all of Europe, Turkey, Brazil and the USA.
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